Last updated: September 18, 2026
All sales are final
All purchases from ThriveXDNA are final. We do not offer refunds, returns, or exchanges, except in the limited cases listed on this page.
Every product we sell is either delivered digitally the moment you pay or made to order for you. Once a digital file has been delivered it cannot be returned, so we cannot take it back in exchange for a refund.
This policy is shown to you before you pay. By completing a purchase you confirm that you have read it and agree that the sale is final.
Digital products
Digital products, downloads, and memberships are delivered immediately and are non-refundable once purchased. This applies whether or not you have downloaded, opened, or used the product.
When you buy a digital product you ask us to deliver it right away. You agree that delivery begins immediately after payment, and you acknowledge that you lose any right to cancel or withdraw from the purchase once delivery has begun.
Subscriptions
You may cancel a subscription at any time from your account to stop future renewals. Amounts already charged are non-refundable. Subscriptions bought through the Apple App Store or Google Play are governed by Apple’s and Google’s refund policies and must be requested through those platforms.
Custom-made and made-to-order items
Custom-made and made-to-order items, including custom apparel, are produced specifically for you after you order. They are non-refundable and non-returnable. We cannot accept returns or exchanges for change of mind, incorrect size selection, or fit. Please check your size, options, and details before ordering.
When we will fix a problem
These apply to every customer, everywhere.
A file that does not work. If a digital file will not download, is corrupted, or is not the product you ordered, email support@thrivexdna.com within 14 days of purchase with your order number. We will send you a working copy of the correct file. If we cannot do that within 7 days of your email, we will refund that item.
A charge that should not have happened. If you were charged twice for the same order, or a charge was made without the cardholder’s permission, contact us and we will refund the duplicate or unauthorized charge once it is verified.
A physical item with a fault. If a physical item arrives damaged, defective, or materially different from what you ordered, email us within 7 days of delivery with your order number and photos. Where the claim is verified we will replace or correct the item at no charge. This is not a cash refund.
Nothing else qualifies. Change of mind, buying by mistake, no longer needing the product, not using the product, or finding it elsewhere are not grounds for a refund.
Where local law gives you additional rights
Some countries give consumers rights that a seller cannot remove. Where one of those laws applies to you, we follow it, and only to the extent that law requires. The country that counts is the country where you live, which we confirm against the billing details of your order.
European Union, European Economic Area, and United Kingdom. Consumers normally have 14 days to withdraw from an online purchase. That right does not apply to digital content once delivery has started with your prior express consent and your acknowledgment that you lose the right to withdraw. At checkout you give that consent and acknowledgment before you pay, and delivery starts immediately, so digital purchases cannot be withdrawn from or refunded. If you bought a digital product from us without being asked for that consent, you may withdraw within 14 days of purchase by emailing support@thrivexdna.com with your order number and a clear statement that you are withdrawing. Your legal rights if a product is faulty or not as described are not affected.
Australia and New Zealand. Our products come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure. If a failure is not major, you are entitled to have the problem fixed within a reasonable time. These laws do not give a right to a refund for change of mind.
Brazil. Under the Consumer Defense Code, consumers who buy online may withdraw within 7 days of purchase. To use this right, email support@thrivexdna.com within 7 days with your order number.
Everywhere else. If a consumer law in your country of residence gives you a refund or cancellation right that cannot be waived by agreement, we will honor that right to the extent the law requires. Nothing on this page limits any right you have that cannot lawfully be limited.
What happens if a refund is issued
When a refund is issued for a digital product, for any reason, your license to use it ends. Your download links are switched off, and you must delete every copy you hold. Refunds are returned to the original payment method. We do not refund to a different card or account.
Chargebacks
If you have a problem with an order, contact us first. We respond within 2 business days. If a charge is disputed with a bank instead, download access for that order is switched off while the dispute is open. We keep records of each order, including delivery confirmation and the date, time, and network address of each download, and we provide those records to the payment provider when a dispute is filed.
Your acknowledgment at checkout
This policy is disclosed to you at checkout, before the payment button. By completing your purchase you confirm that you have read this policy, that you asked for immediate delivery of any digital product, and that all sales are final except as stated above.
Contact
Questions about an order: support@thrivexdna.com
ThriveXDNA, 32 N Gould St Ste R, Sheridan, WY 82801
We respond within 2 business days.